Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a full refund or an exchange. Please see below for more information on our return policy. 

Cancel Order

Order cancelation is only possible with the first 48 hours. The dolls will be ready for shipping after 48 hours, and you cannot cancel the order afterward.

  • within 24 hours               Full Refund
  • within 48 hours               80% Refund

Please note there is no cancellation/refund on orders with custom options added.

RETURNS 

All our dolls have gone through the official quality check before leaving the factory.

You will have 7 days for the replacement and 3 months warranty.

  • We will replace your product within 7 days after you receive it if the product has issues such as original flaws or logistic damages. You must not use the product.
  • We cannot replace the product if the damages are incurred by the customer. However, we can supply instructional videos and tools for you to do the repair.
  • Customers are responsible for the cost of return
  • We can’t accept returns for custom or personalized orders

Please contact us via email at [email protected] with your order number before return the item.

All returns must be postmarked within thirty (30) days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached.

 RETURN PROCESS 

To return an item, please email customer service at [email protected] to obtain a Return Merchandise Authorization (RMA) number. After receiving a RMA number, place the item securely in its original packaging and include your proof of purchase, and mail your return to the following address:
69realdoll
Attn: ReturnsRMA #B3 Building, Yin Long Industrial  Longdong Community, LongGang District  Shenzhen, Guangdong 518116  China  

Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return. 

REFUNDS 

After receiving your return and inspecting the condition of your item, we will process your return or exchange. Please allow at least seven (7) days from the receipt of your item to process your return or exchange.We will notify you by email when your return has been processed.

Exchange

Exchange will be made after receiving the returned package and confirming that the doll is intact and unused.

 EXCEPTIONS  
For defective or damaged products, please contact us at the customer service number below to arrange a refund or exchange. 

 Please Note

●     A 10% restocking fee will be charged for all returns.  

●   Sale items are FINAL SALE and cannot be returned.     
QUESTIONS
If you have any questions concerning our return policy, please contact us at +8613332946647 or email us: [email protected] 

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